FAQ

FREQUENTLY ASKED QUESTIONS

 FAQ

HOW MUCH DOES SHIPPING COST?
Shipping will be calculated by weight at the checkout.
 
WILL I NEED TO PAY EXTRA FEES UPON DELIVERY?
We recommend you contact your local customs office about any fees and charges before purchasing from the site. International duties and taxes are to be paid by you, the customer, and costs will vary from country to country. Any fees charged by the shipping company are the responsibility of the customer, and won't be refundable. If these fees are not paid, the package will be returned to us and we will refund you for the original order total less shipping fees. Please do not ask us to change the total value of the package for you.
 
CARD DECLINED?
Type your name exactly as it appears on your card. Make sure you use the zip your bank has on file for your card. It will be the zip you applied for the card with.
 
HOW DO I PAY WITH CREDIT CARD VIA PAYPAL?
You don't need a PayPal account to pay using your card. Just choose the "Pay with a Card" option shown in the image below.   
 
WHAT PAYMENT TYPES ARE ACCEPTED?
PayPal, credit card, Afterpay, and Apple Pay.
Lay-Buy terms: Downpayment of 50%, with 3 months to pay the remainder off. Your goods/services will be delivered once your final payment has been received. A 1.9% admin fee is payable to Lay-Buys.
 
CAN I PAY OFF MY LAY-BUY PURCHASE EARLY?
Yes, you can by logging in to your account on the website, click on ‘Payment Details’, then onto the ‘Buy Now’ function and payout the balance in PayPal.
 
DO YOU SHIP TO MY COUNTRY?
To find out if we ship to your country, add the product to the cart, and calculate shipping.  
 
WHERE CAN I FIND YOUR OTHER PRODUCTS FOR SALE?

You can shop our sister sites at:

USA: https://furlesscosmetics.com/

Australia: https://furlesscosmetics.com.au/

New Zealand: https://furlesscosmetics.nz/
 
HOW DO I PROCESS A RETURN?
Please contact us to discuss refunds and returns.
Please return your package to:
Furless 8250 Industrial Boulevard,
Suite 200 Breinigsville PA
18031 United States
 
WHEN WILL MY PACKAGE SHIP?
Your package will generally ship within 2 days of receipt of payment.
 
HOW CAN I TRACK MY PACKAGE?
Tracking will be emailed with a link showing tracking events as they happen.
 
HOW LONG WILL IT TAKE FOR MY PACKAGE TO ARRIVE?
Packages shipped within the United States can take 3 - 7 business days to arrive. International parcels can take between 5 - 30+ business days to arrive.
 
I SUBMITTED AN INCORRECT SHIPPING ADDRESS. WHAT DO I DO?
If you have submitted an incorrect address, please contact us immediately via the contact form here.
In the subject line, please write: URGENT! WRONG ADDRESS!
Hopefully, we catch it in time before it is shipped out to you.
 
COUPON CODE POLICY
Coupon codes cannot be used on this website.
 
ARE YOUR PRODUCTS VEGAN?
Yes, our products are certified vegan by both Choose Cruelty Free and PETA.
 
DO YOU SELL IN CHINA?
No, we don't.
 
DO YOU TEST YOUR PRODUCTS ON ANIMALS?
Absolutely not. You can find more info on our animal testing policy on our main website here: https://furlesscosmetics.com/animal-testing/
 
ARE YOU ACCREDITED CRUELTY-FREE?
Furless is proud to be certified vegan and cruelty-free by both Choose Cruelty Free and PETA.